Shipping

DELIVERY

Please allow up to 7 working days for delivery.
Orders will be delivered via courier and will require a signature.
All orders are sent complimentary gift wrapped.

Shipping is free with all orders over $150.
Orders under $150 will be charged a $15 shipping fee.

Orders over $3000 are only available to be picked up in person from our store.
Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.

If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.

During the busy SALE period, we will do everything we can to dispatch your order so that is it received within 7 working days however orders may be delayed due to high volume of orders.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please call us 02 6962 7477, 9am – 5.30pm Monday to Friday so that we may assist you.

ORDER TRACKING

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.

12 month guarantee and 30 day change of mind policy applies to online purchases. Conditions apply.

All products sold by Diamonds Plus are subject to the Consumer Guarantees Act 1993.

The guarantees made under the therefore mentioned Act are that the goods sold to consumers will:

- Be of acceptable quality – meaning they will do what they are made to do, and they are acceptable in appearance and finish
- Be fit for a particular purpose that a customer may enquire about
- Match the description given in any advertisements or marketing communications
- Match the sample or demonstrated model
- Be owned by the consumer upon it being purchased from our store